Serving Customers using Social Media
Curriculum
19 Lessons
Customers Use Social Media – So Should You
The special skills of social customer care00:01:01
Be Responsive with Your Social Media Efforts
Make a Public Social Media Conversation Private
Write in a Personal, On-Brand Tone
Use Template for Social Media Responses
Share Content to Help Customers Complete Tasks
How to Handle Angry Customers
Follow Punctuation and Grammar Rules
Conclusion
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