Introduction
Welcome00:00:49
Getting the Most Out Of This Course00:01:41
Tips for effective Email
Using email as a communication tool00:02:51
Sending email to the right people00:04:02
Emailing at the right time00:04:22
Using the right tone00:03:40
Sending email for the right purpose00:03:15
Including the right content00:03:57
Section 1 Quiz
Writing Effective Email Messages
Crafting subject lines00:03:41
Understanding the reader00:03:07
Using direct openings00:03:32
Crafting a strong message00:04:16
Personalizing your message00:04:42
Checking your message00:03:08
Section 2 Quiz
Email Etiquette
Respecting Confidentiality00:03:59
Copying and bcc’ing recipients00:02:50
Forwarding email00:02:11
Taking conversations offline00:04:01
Including attachments00:03:48
Understanding your message’s impact00:03:45
General etiquette tips00:04:49
Section 3 Quiz