Process Improvement Foundations

Management’s goal is to improve, not just individual processes but also goods and services as a whole. Knowing what needs to be improved and determining whether your efforts have had a beneficial impact are difficult tasks. The three most important characteristics of your business process—time, quality, and cost—are improved using the basic techniques for process improvement, such as statistical process control, which are covered in this course. In order to help you take the essence of what your company does, measure it, and do it better, Chris Croft distils the greatest principles from process improvement frameworks like Lean and Six Sigma.